Have you ever been completely at a loss and bewildered at something that your child has done? First let me just say that you are not alone and if you need to weep on someone's shoulder, we have operators standing by. Secondly, something I have been learning lately that may be a helpful tool for you, is making sure that instead of switching into the disciplinarian role, I stay in the teacher role. I do this by asking two very important and strategic questions. Why and what's next?